Engine Room is a Retail focused agency selling Paid Media, SEO and Loyalty Marketing to Retailers, Franchise Groups and Omnichannel Brands. They had a clear service offer and relevant proof, but needed a more consistent way to create qualified sales conversations. Surf Digital built and ran a cold email campaign around that market, using specific account selection, founder-led copy and low-friction meeting asks. The campaign produced 67 booked meetings and gave the team a repeatable outbound channel.

Strategy
This campaign ran on outbound only - no paid ads, no inbound funnels and no reliance on referrals. We put Engine Room's Paid Media, SEO and Loyalty Marketing offer directly in front of Retailers, Franchise Groups and Omnichannel Brands using cold email and LinkedIn outreach. Every sequence ran over a controlled follow-up window with clean exit points to avoid over-contacting the same prospect.
TAM Discovery
We built the target account list around Retailers, Franchise Groups and Omnichannel Brands in the Retail market. Accounts were qualified by category fit, commercial intent, company size signals and whether the agency service would solve an obvious growth problem. The final list prioritised prospects most likely to understand Paid Media, SEO and Loyalty Marketing and have budget to move.
Copywriting
Every cold email was written in Engine Room's founder voice. We led each send with a specific observation about the prospect's business, then connected that observation to the agency's most relevant service proof. The ask stayed low-friction: a short call to compare what was working against where revenue, leads or enquiries were leaking.
The Email
Hi Olivia,
Urban Pantry has strong retail visibility, but the loyalty and paid media journey could do more to bring customers back after first purchase.
We have helped retail and franchise groups use paid media, SEO and loyalty marketing to create repeatable demand.
Worth a quick 20 mins to see where repeat customer growth could be improved?
Hi Alex, this is something we are looking at. Send me a time for Thursday.
Results
Booked with Retailers, Franchise Groups and Omnichannel Brands across the Retail market.
Campaign period used to test targeting, refine copy and turn replies into meetings.
Qualified accounts across Retailers, Franchise Groups and Omnichannel Brands before launch.
We build and run the outbound system that gets your agency in front of qualified decision-makers — without you lifting a finger. Book a time and we'll show you exactly how it works.
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